「連結人與動物的認養服務設計（Connect & Adopt: Shaping Adoption Journeys）」專案在宜蘭和花蓮的公立動物收容所，針對認養服務的核心問題，提出了 15 項設計方案，涵蓋空間指引、人寵適配、服務一致性和飼主責任教育。

透過認養流程 SOP、摺頁和空間指引，讓認養人在每個階段獲得清晰的資訊，知道如何進行下一步，提高認養效率。認養人並可以使用犬隻資訊卡、行為標籤、適配觀察和互動技巧指引，了解狗狗的特徵和行為，再用自我評估單評估自己的飼養能力。園方則可使用認養評估準則、流程簡介和紀錄小卡，全面評估並傳遞相關訊息。

整體方案提升了認養人的自主性和人寵適配度，減少服務差異和人力成本，提升服務量能與品質，進一步提高認養成功率。

The "Connect & Adopt: Shaping Adoption Journeys" project, implemented in Yilan and Hualien Counties in Eastern Taiwan, introduces fifteen innovative solutions to enhance the adoption process. The focus is on process guidance, human-pet compatibility, consistent service delivery, and educating potential pet owners.

The project streamlines the adoption process using SOP posters and foldable guides, providing adopters with clear information at each stage.

To ensure better matches, adopters receive dog information cards, behavior tags, and observation guides, helping them understand dogs' traits and behaviors.

Standardized communication and evaluation processes are implemented. Adopters fill out self-assessment forms to confirm their readiness and ability to care for a pet. Shelter staff use evaluation standards and record cards to assess potential adopters and communicate details about the animals.

These design solutions empower adopters, improve human-pet compatibility, reduce service discrepancies, lower labor costs, increase service capacity and quality, and enhance adoption success rates.